The problem is the Hub is in my Study and the - 4964746. Would I be able. Don’t plug the power cable into a plug socket yet. ; Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. I have only got one rectangular shaped white socket. All the apps will work, and you can watch your recordings - your mini box connects to the main box. However, I do not have any of the specified wall sockets available. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Back a step. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. I have only got one rectangular shaped white socket (Shown. The first thing is to start making alternative arrangements for your internet connectivity. Plug the cables into the Hub. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Connect the Virgin TV 360 HDD box or MRV 360 box to a co-axial TV outlet and connect the HDMI cable to the TV. 01-02-2023 10:59 - edited 01-02-2023 11:00. Plug the cables into the hub. Ordered VM broadband and was recommended by the website to select the self quick install option. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Virgin Media; My Virgin Media; Shop;. SpeedWe would like to show you a description here but the site won’t allow us. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. If digging / drilling / new external & internal cables are required the. i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Just had self installation delivered, have no wall socket just two cables from the wall. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Trouble shooter. Adduxi. . on 03-08-2020 18:05. The installation took about 2 hours and was similar to an ordinary coaxial install, the. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Options. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hello, I recently got the virgin media super hub and the coaxial cable they gave me with the box fits in the back of the hub fine but not in to the wall. Turn on your TV and get connected. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Install Broadband. Pop the power cable into a nearby plug socket, and turn it on. Take the red-banded end of the isolator cable,. However, there is no Virgin Media Wall socket in my house. That is the correct fitting, it should push on unless its too loose inside the large housing. 12. . In response to Llfamily. Internet. -a power cable for the hub's adapter. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 2. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Within two working days you will receive a Welcome Pack with confirmation of your installation date. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The answer is yes. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. We have a TV and broadband but no landline required. Options. The box and cables may have been removed by the previous occupiers. Hi, I have ordered a self installation kit for broadband and landline. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Account - Cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. - 5250024 It has two outputs on the left of the wall box. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. There are multiple different branded wall boxes inside our flat but none. This box is identical in make and size. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoHi rt001 . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Browse Virgin Media Virgin Media Community. Installing and configuring your kitSame thing happened, and on all the wall phone points. 2 1. No wall socket to connect. Check service status. My Virgin Media App. CryptoQuickStart, set up and connections. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. If there’s already a cable plugged into your Virgin. Browse Virgin Media Virgin Media Community. Direct Save Telecom. We have the quickstart pack but sadly cannot get broadband set up and working. on 24-01-2022 21:07. The socket you need will be marked with the Virgin Media logo. Switch off your old boxRe: No wall socket. Just push to fit. 0 Kudos. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). VM BB TV Landline. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. Account - Cable. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. Push the red label end of the white cable, into the wall socket. 19 minutes ago. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Thank you so much for your first post and welcome to the community forums, it's great to have you here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'd like to move my virgin set top box but the current cable isn't long enough. Or you may be quicker than average! You won’t be involved the whole time. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. to your Virgin Media socket. The isolator has a terminator cap (marked below) fitted to the open end. Manage Your Account. Browse Virgin Media Virgin Media Community. Explain what needs to be done and book an engineer visit. Welcome to the community and thanks for taking the time to post here on the forums. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. It is surface clipped usually. #12. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. And on the back of the box. If you. Here you’ll find all the help you need for Virgin Media related problems and issues. Some new sockets may look like one of the below. Thanks mate. You just need to find the socket and plug in your phone. If you require an alternative format bill, such as braille or audio, you will not be charged. Turn on and start the hub. The coax cable from the study can be used for the other 360 box in the kitchen. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. However, since theres no virgin media socket is it possible if someone who works at v. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. A non-split socket will have the sockets and screws in the middle. To best look into this, I am sending a private message. You need a small spanner to remove this, then push the provided connector over the exposed end. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. We would like to show you a description here but the site won’t allow us. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 168. If you do have a socket you can post a photo here. . O have just had the 1g, 5x hub installed. Being connected to the internet is one of the most important modern essentials in 20. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. Options. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Don’t plug the power cable into a plug socket yet. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Get more from your Virgin Media setup. Stay safe online. Virgin Media;. Thanks New to the UK and just moved into our first home here. 3 weeks ago. 1 [or 192. Installation Steps. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. RedTomato said: I removed my Virgin cable about a month ago. Got my virgin media self install kit but I don't have a virgin socket. No Virgin Media Wall socket . The Openreach sockets do not work for Virgin Media. Push the white cable with the black label into the Hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. . 2. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Package arrive today and realized I don't have a VM wall socket to. Your engineer will arrive at your chosen time on your chosen day. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Call the pre-installation and delivery team on 0800 052 1734. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. But I. Broadband and phone deals. They'll then install a fibre socket inside. 50 per month. Tudor. 0 Kudos. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If no. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Fibre Broadband. Absolutely not. This video will show you how to install a Virgin Media extension cable. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. It feels like I need to just obtain a connector to enable the two to fit. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. You should be able to locate your telephone master socket, which would have a BT or. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Remove the connector cable. Thank you for your post and welcome to the community. But I have no Virgin Media Wall - 5216419. If however the socket itself has been removed you will need assistance. 21 Controlling your TV with new remote• Plug the power supply into a mains socket. Browse Virgin Media Virgin Media Community. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. VM will usually only supply a Quickstart to a property that had VM previously. Failing this. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. I will be able to assist you in getting this sorted out. 0 Kudos Share. Various cable mediums are used in modern systems to transmit data. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. You can also check for a loose cable as not all properties have a socket. Options. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Dave. Thanks for the reply. Call the Pre-installation and delivery team on 0800 052 1734. I have the new one as. Eric714. cable from wall. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I am then unable to sign in to my account as I do not have my account information. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. You should be able to do it on a call to CS. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. called the delivery team and they managed to book a technician for me. Actually it is not a box it is just a cover to cover up the splitter behind it. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Plug the cables into the hub. Teki, Mar 28, 2020. Take the red-banded. You should see a welcome screen, then the Virgin Media start up screen. Most QuickStart kits have just 6 cables, connectors and powerlines to plug in, all clearly labelled and colour-coded, so you know what goes. cable from wall. Hello, I'm trying to set up my Virgin Media broadband. But I have no Virgin Media Wall socket in my house. 95 when taken with an 18-month contract on the line rental, which costs from £17. Broadband Deals. Please help. )In this video, I am showing the sta. Feb 22, 2022. Could I book an engineer and what number - 5155510. We would like to show you a description here but the site won’t allow us. Virgin Media engineer installation. 0. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I ordered a broadband only package because it said I could self install the kit. Following the installation and verification of its functionality, you can browse the web or. The cable could be hidden within, or behind, furniture. on a domestic hub you look at the values thus. The top “capped” one is marked FM & has been disused since cable went digital. Get the Hub ready by connecting the wires. Push the red label end of the white cable, into the wall socket. Push the white cable (from the old Hub) into the back of the new Hub. There should be an external omnibox (picture below) check for that and see if you can find the internal cablingOptions. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. The large Eurobell wall box is where you would connect. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This promotion means you won’t pay the usual setup fee of £35. No Virgin Media socket Go to solution. Hub 3. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. on 12-01-2023 21:04. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Second, you'll likely need a manned installation for your VM services. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. and view the images for a range of different wall box options. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. 95 – £ 59. Teki Screwfix Select. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Sorry to hear of the install delay caused by the wall sockets missing. Call the Pre-installation and delivery team on 0800 052 1734. Virgin media wall socket for broadband is not what js shown on the installation guide. Is it necessary to plug the cable to socket for having wifi, if so what can I. Failing this. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 21-03-2023 18:43. Also available from the likes of Screwfix, Homebase, Toolstation etc. The box and cables may have been removed by the previous occupiers. Need wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Almost done. - 5250024It has two outputs on the left of the wall box. We're here to help. We have a TV and broadband but no landline required. TV box - 15 mins. I don't have a virgin media wall socket and this is stressing me out. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. 0 Kudos Reply. I'm very sorry to hear about the non wall socket. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. You may need a. • Connect the power supply to the back of the new box, then switch on at the wall. You can also check for a loose cable as not all properties have a socket. Or if the other end of the white cable is in a more useful. Trace any cables coming out of it and check the ends of them. Plus get help on things like wayleave & access agreements. Ashleigh_C. Explain what needs to be done and book an engineer visit. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6 0 KudosThere were many cable companies that originally built the networks in the early 1990s. on 15-02-2022 10:03. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. 132Mb average speed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I would love to help you get your service installed. C Then connect the plug into the nearest wall socket and switch it on. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Being connected to the internet is one of the most important modern essentials in 2022,. I was told when purchasing the broadband package that fibre was available here. I make the order with Quick Install, but I don’t have any wall socket in my house. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. • Take the red-banded end of the isolator cable and push it. Thanks for posting, welcome both to the community and also Virgin Media. Manage Your Account. Placed an order and the lady said we were eligible for quick start self installation. 100. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Try tracing the cables back to the house from the brown box outside. Go to virginmedia. Browse. Joining in. I have my original wall box still that has the CableTel logo. Virgin Media; My Virgin Media; Shop;. In response to Jonny-M. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. AnthonyRaw1986. pdf (virginmedia. I don't work for Virgin Media. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 1. on 06-03-2023 09:36. Hello VLNeedham. Got my virgin media self install kit but I don't have a virgin socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. This'll only take a few moments. Your photo shows a TV aerial socket which would not be suitable for VM. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Reply. Plug into the Virgin Media wall socket. I am hoping a membe. @umerarifkhan11 wrote:. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Step 4. I'm very sorry to hear about the non wall socket. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. log into hub3 - 192. Options. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Web it will be a dual cable drop brought from the street to the outside of your property. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. Re: No wall socket. 13-12-2021 15:21. Hi mariz2198, thanks for posting and welcome to our community. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Follow these simple installation steps for your Virgin Media home phone set up. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Reply. Please keep an eye out for an envelope at the top right corner of your Forum page. on 17-12-2022 10:39. Hi! New to the UK and just moved into our first home here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Then push the connector VM have provided over the screw thread. They'll then install a fibre socket inside. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Just moved in to new (rental) flat.